Above is the layout of the Lancing Parish Hall. The blue dots represent a station for the volunteers. The green line is the start of the one way system that is in place and the red line the way out. There are four exits because they are altered according to weather, light and a patient's ability to handle stairs. There are five vaccination stations with two members of staff on each. These include an administrator along with either a Doctor, Nurse, Paramedic or Chemist, all of which have all been specially trained to become a vaccinator. Each vaccine station has six vials of vaccine at any one point due to the temperature has to be kept at, once one set of vials are complete another six is taken to them.

Below is an image of the position list, this is placed on a wall by the entrance with another sheet saying our names and our position for both of the days shifts. The shift positions change each day and its always interesting to see who is working and what position people are in.

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Saturday 16th January

VACCINE ROLE OUT DAY 1

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Post: P5

Shift: 1:15pm- 7pm

 

Today felt like a lifetime, and everyone was figuring out how things worked. I was places at the end of the hall next to the Foyer (see the map above). I found it cold due to having three exits facing me with two (the observation room exit next to CAB and the Car Park Entrance) remaining open most of the shift and the Foyer Exit opening and closing with people coming in the wrong way. t was great to meet everyone that came through and there were a range of abilities. I decided it was a good idea to keep a few chairs near me just in case a cue formed and someone needed to sit down whist waiting. There were a few too many chairs placed into the waiting room as there was no space for people in wheelchairs. I found that these chairs were used a few times today, after every person had moved from the chair I pulled it out of the cue and sanitized it.

At one point the caretaker to the building spent time going around sanitizing the handles of the doors, as well as this he locked the foyer door but as this is a fire exit he was asked to open it once again.

I was surprised to see a few people today, I had an old friend from bowls arrive, whilst she was waiting we had a chat about her life. When we at bowls she was inseparable from her twin sister, she told me that her sister had been put into a home before the first lockdown had started and a few months into it had died (but not from Covid). It was sad to find out, but it was nice to see her up and about and getting on with her life in the same jolly manner that she ever was.

Towards the end of the shit the doors in the Observation room were closed, the walkway next to it had become too dark and it was unsafe for anyone to walk down it. At this point the exit became the way that everyone had originally entered- the car park entrance.

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Sunday 17th January

VACCINE ROLE OUT DAY 2

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Post: P5

Shift: 7.45am- 1:30pm

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Today was my second shift, and the second day of the vaccine being available. Things seemed a lot calmer now everyone has an idea of what is going on. I was originally placed at P11-  helping the lead volunteer, and I positioned myself between the waiting room and the observation room. This was so that I could help volunteers and patients in both rooms, this was to either sanitise the chairs once somebody had left or to help someone get from one place to another. Before I was able to do to much in that position I was asked if I could move back to P5. Why I was moved back to P5 I am unsure of but I really don't mind, I was more prepared for it today with a thicker jumper on, and it was great to meet new people.

Half way through the day an old family friend showed up. She was unsure with the process but felt more comfortable with me around; because of this I got my colleague on P6 to cover my position and I took her round the process. It was nice to be able to chat with her as I hadn't seen her for around seven years. Once she was in the observation area, I went back to P5 whilst she was waiting to leave. When I returned to her 15 minutes later she had written me a note. She told me about someone she had worked with who was now living abroad and had four cars, she said he had set up his own charity working with orphans and aids and thought it would be a great opportunity for me. She then made me promise to get in touch with him for work experience. I will admit its a bit hard to read the writing but I have established what it says. 

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This person she was talking about was Ian Govinder, he is CEO for AIDS Orphan.

The link is : AIDS Orphan – Empowering children with HIV

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The rest of the day continued as it had done in the morning, fairly quiet but still quite cold. I'm glad I remembered my gloves!

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Tuesday 19th January

VACCINE ROLE OUT DAY 4

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Post: Car Park

Shift: 7:45am- 1:30pm

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Today was my first shift in the Car Park and the weather was miserable. The aim of the car park staff is to keep things flowing and avoid crashes.

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On entry you have four questions to ask them.

1) What time is your appointment?

2) (If there is more than one person in the car) How many people are having vaccinations?

3) (If there is someone not having a vaccination) Will you be dropping them off or do you want to park up and wait?

You then advise them of the the half an hour wait

4) Do you need any assistance today?

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When they have answered these questions then you know how to park them up. Big cars are placed in the middle of the one way car park and small cars to the sides. If they have said they need a disabled space you direct them to either of the two disabled spaces, However, if there isn't one available you direct them to the closest space possible or get them to drop them off by the door and then continue to go and park. At times someone may need assistant getting out of the car or a wheelchair and there are three or four inside the front door.

At times today we had a few parents show up to drop and collect of their children for nursery. Things have been coordinated with the nursery so that the staff would pick the children up at the end of the walkway and therefore the parents only need to drop the children off instead of parking although a few spaces were kept clear just encase they needed to. Another couple of spaces were kept clear for those that worked within the Parish Hall and for the Electric Storm Youth (a local charity) minibus.

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We have three people in the car park, therefore someone is always at the entrance/exit of the car park and there is another person to help direct people into parking spaces and we still have someone else to help assistant the public in and out of their cars, sometimes this involves taking someone into the main hall and waiting area.

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I am quite glad that I was partnered with the same person that was on P6 yesterday, therefore I already got to know how she worked. We seem to bounce off each other well, and can work well as a team. She was unaware that she had put herself to be outside and only had a coat with her. At one point she had to call her partner to bring her a had as she was getting really cold. He showed up with her son who was a pleasure to meet. Later on in the day a nurse's mum came along with home made sausage rolls. Honestly, if I could get the recipe for them then I would, I lost track of how many I had in the end.

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I also saw a friend's nan.  When I was younger I would do round my friends at least twice a week, many times this was on the day that her nan came round. My friend got pocket money from her nan, and because they didn't want to leave me out they started to give me pocket money as well. She hadn't seen me for years until today and I look very different to when I was a child. I have a different name, shorter hair and... well... I'm not in the North Lancing School Uniform. She realised who I was when my friend's dad (who had bought her along) actually told her. I don't think it was quite what she was expecting.

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It rained a fair amount today but there were no crashes and everyone seemed happy.... for that I would get soaked ten times over.

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Wednesday 20th January

VACCINE ROLE OUT DAY 5

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Post: Car Park

Shift: 7:45am- 1:30pm

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Once again I was in the Car Park, my feet kind of ached a bit last night so I really wasn't looking forward to the shift outside. I was a little bit more prepared for today with a thicker coat, and a couple of hats instead of one... not that I realised I had a second hat. It was a bit of a surprise later on.

In fact, today was full of surprises... the first of them was finding Tim Loughton MP positioned in P6. I had a quick chat with him before I headed out to the Car Park. I'm not sure if he remembered my name from past run-ins or just because I was wearing a badge. I didn't realise that I would actually speak to him a fair amount, this is because I spent a fair amount of time inside. As I had positioned myself next to the main door I ended up running in to find people for those that were parked up, or letting those that had ordered a taxi and were in the observation room know if they had shown up. At one point I phoned a taxi for someone but we couldn't find it. I had the text to say it had arrived, but I had forgotten to mention whether I wanted the taxi at the front or the back of the Parish Hall, and because I had said South Street the driver had gone to the front door (the Foyer Exit). I helped them get down the steps (there's a fair amount if you go out that way) and helped them into the taxi. 

 

When I returned to the Car Park I found a coffee waiting for me. Someone that was waiting for their wife to be vaccinated had gone up to the shop and got all the Car Park staff coffees. It was a generous thought and really sweet (the offer not the coffee). I didn't have the heart to tell the person who bought it that I don't like coffee, instead I took it inside as if I was keeping it warm, but I actually gave it to another volunteer that actually would drink it.

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Around lunch time we had Major Ted Hunt. Major hunt was involved in D-Day and has worked for The Queen whilst having met The Queen of The Netherlands. I wanted to make sure that he was well taken care of and escorted him to the front desk (P6). After I had done this, I went back to the Car Park and began talking to his driver. His driver works for Poppy Cabs, cab drivers who support veterans to get around. Major Ted had shown up in a classic black London Taxi, sporting a the Royal British Legion logo on the bonnet. I mentioned that Tim Loughton MP was here today and the taxi driver asked if possibly I could see if they could get a photo together. I popped back inside to ask if that was possible to which Mr Loughton agreed. In the conversation between Mr Loughton and Major Ted, Major Ted mentioned to Mr Loughton that he had moved to the Conservative Party just last night. I walked Major Hunt back out to the Taxi where we took some pictures in front of the Taxi. Mr Loughton asked if he could catch Major Hunt on film talking about his experience whilst there and asked me to film it. Below is Mr Loughton's weekly update on his Youtube Channel. The beginning of the video shows this film.

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After they had filmed everything and had gotten everything they wanted I asked for a picture with Major Hunt. I also discussed the possibility of meeting up with Major Hunt when things have calmed down so that I can hear some of the stories he has from his life.

Below is the picture of Major Ted and I.

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Once Major Ted had left everything calmed down again until someone showed up with Pizza, I checked what flavours were being delivered to see if I actually liked them but was told there were more coming. Once the person delivering had come three times I asked her how many Pizzas had actually been ordered. I was not expecting forty to be the answer she would give. I was told there were forty Pizzas to be delivered throughout the day. I didn't want to think of the kitchen containing forty Pizzas... to be honest I still don't. There were only forty-five members of staff working today and that's an awful amount of Pizza per person. Just after they the third lot of Pizzas another van showed up, but this time from Co-op. They took in four of their delivery trays to the kitchen, one containing soup tins and LOTS of ready cooked hot dogs, another contained tea, coffee and insulated cups. One of the other two trays contained chocolate and crisps. The other tray was placed underneath another tray and no-one really looked it, not while I was in the room anyway. Before I left and went home I had a few pieces of Pizza and took a couple of Hot Dogs for my family.

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Thursday 21th January

VACCINE ROLE OUT DAY 6

 

Post: Car Park

Shift: 7:45am- 1:30PM

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The weather was horrible today, it was colder than yesterday and wetter.

We had a new volunteer outside with us today. We get newbies every single day, we have over eighty volunteers now. I feel this is great because there is always someone that cant do a particular shift, this way we  can cover all of them. When a new volunteer takes over your position at the shift change you have to explain what they need to do. I suggested to the new volunteer that morning that as she hadn't done a shift out in the car park before to shadow my colleague for a bit and then shadow me. However, she never came to shadow me. I don't know if that was because she had just forgotten or just because she was happy where she was position, either way were able to work well together. Although, I did spend most of the shift talking to my other colleague who I had worked with before. I hope I have a chance to work with her again and get to know the way that she works. Learning how others work is always important to me as I have to adapt and each time I adapt I find my own way of working slightly alters. 

During the day, I positioned myself inside the door whenever I felt the rain and there were new cars entering the Car Park. Occasionally the volunteer as P4 needed to have a toilet break and I covered them, At P4 you check what time their appointment is (we do this a lot), we squirt sanitiser in their hands (we don't let them handle the sanitiser due to amount of people coming through the doors), and we ask them a series of questions:

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1) How are you feeling? Do you have a fever?

2) Do you have a new continuous Cough?

3) Have you had a change to your sense of smell or taste?

4) Have you had recent contact with someone who has tested positive for COVID or has COVID symptoms?

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We then have a few courses of action.

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-If they no to every question they can continue to P5.

-If they so no to all question apart from a continuous cough BUT have another illness such as Asthma they can continue to P5.

-If they say yes to any question we ask them to book a test and sanitise the whole of the front area. If they came by taxi the cab firm must be told and if they are leaving by taxi the driver is informed to stay in the vehicle and then sanitise the back of his taxi once they have been dropped off. Any person who has helped the person/ people involved must be the ones to help them back to their car/taxi and once this has been done wash and sanitise their hands and put a new mask on, the mask must be placed on after they have washed their hands.

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I was only in P4 for short bursts of time and many times when I did take over the position no-one was actually coming in. I was not natural at asking the questions when I needed to. This is something that I need to practice, just encase I need to cover the area again.

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Saturday 23rd January

VACCINE ROLE OUT DAY 8

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Post: Car Park

Shift: 7:45am- 1:30PM

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Today was weird to everyone involved. Once again I was in the Car Park but for pretty much all the shift I was like we were the only ones there. Everything just seemed...quiet. We always had spaces and there was no problem with getting cars into the disabled bays. It really felt like there were loads of people missing out of their appointments. I checked if it was true at the front desk, I wanted to see if loads of people weren't showing up but everyone had shown up apart from one person. I discussed it with the other volunteers in the Car Park and we felt like, actually, that day only two people were needed out there but we all remained where we were positioned. 

We talked about why this had happened today and were informed of two big points.

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1) Everyone were able-bodied 

2) Everyone was walking in.

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Therefore everyone was using the front door in the foyer to access the centre. Everyone being able bodied explained the lack of cars. In the past week we had people coming with wheelchairs ,crutches, walking sticks and all kinds of things to help their mobility and therefore couldn't manage the stairs at the front door. As the front door is always kept open now as it is a fire exit, everyone seems to think it is the entrance (that is the normal entrance on any other day). No-one seems to read the sign saying 'Please enter through the Car Park'. This could be because of eye sight and it could also be because they are just ignoring it, but it is a long way to send an 80 year old, There had obviously been a decision that it was easier to let each person who entered through the foyer door to just enter through it. It was much less hassle and as long as they continued to maintain social distancing protocols there wasn't a real problem. This could only happen at the weekends though as during the week the children are in for nursery and they use the door to get to the toilet.

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We spent the day mostly talking, and occasionally I wandered into the hall to check that everything was okay in there and they didn't need any help, each time it was a no. It seemed that everyone had got used to each job now and everyone knew what to do. As well as this, all those getting their vaccines where coming in their allotted eight minute slot. It was honestly quite nice to be running like clockwork. I hope this continues for the next six months. However, I feel like as the age groups get younger things might begin to get slightly more difficult because of their attitudes.

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Wednesday 27th January

VACCINE ROLE OUT DAY 12

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Post: None

Shift: None

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We had no Vaccine Roll Out today, well not at the centre. This week Vaccinators, or 'Jabbers' as they have become known as in the centre, have been out at homes vaccinating those that are house bound. This includes care homes and those isolating. We haven't been informed of how things are going, but because of the organisation involved with everything here I'm sure its all ok.

 

Although none of us had a shift today we were called down to the Public Hall to get our weekly Lateral Flow Test. I had my last test on Thursday of last week but as a new week was starting they wanted to ensure that everyone was safe. It would save time each morning.

 

A Lateral Flow Test contains six steps:

 

1) Take out a swab from a packet and swab the inside of both your nostrils. If you don't feel uncomfortable and like you want to sneeze then the swab isn't far enough inside. It should make you feel like you want to cry. It hurts but its for a good reason.

2) Place the swab in a tube with liquid (I don't know what the liquid is, its some science thing) and mix it in for ten seconds.

3) Place the used swab in Clinical Waste (the Yellow Bag/ Tub) and the top on the tube you were using. DO NOT SHAKE

4) Take two drops from the tube and place them on a palate which is kind of the same as a pregnancy test. Then place the tube into the Clinical waste as well.

5) Wait for thirty minutes

6) Check your result. If it is positive the test should show two lines. If it is negative, one. If positive follow normal positive then you need to book a test as a Lateral Flow Test is just an indicator, also follow all other positive protocols.

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During my wait my boss asked me to help him move some tables around so that we have a dining room for staff. This will stop everyone eating in the kitchen where social distancing was not taking place.

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Once the thirty minutes as usual my test was negative. 

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Saturday 30th January

VACCINE ROLE OUT DAY 15

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Post: Car Park

Shift: 7:45am- 1:30PM (This was been changed from a 7:45am- 7pm shift)

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Another morning shift, another load of rain. It was a bit different today as we are using a different vaccine. Lots of people have shown up with books to read expecting to wait for the fifteen minutes after they have had the vaccine when they don't need to. The flow of people was back to normal, lots of cars, but the car park wasn't overloaded. There was a range of cars that showed up from small cars to big cars (I mean huge! I would struggle to get in them, so I don't know how people with mobility issues can). At one point we all found ourselves drooling over a Mustang (pictured below) which came along twice.

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We were also back to having wheelchairs and walking sticks, those who were deaf and had bad eye sight. It was nice to be able to help people again. We took the clinical waste out twice today, there seemed to be a lot more of it that there normally is. I don't know if that is just because we haven't been taking it out at regular intervals or if we are using more. I had to book another taxi today, there was a bit of a slight communication issue between another volunteer and myself about who was booking the taxi and therefore the lady was waiting a bit longer than maybe she should have had to (oops!), although when I explained what had happened she didn't seem to mind.

 

Once again we got a ton of food delivered throughout the day. People bought in cake, crisps, biscuits and sweets; which is all well and good but it does distract you from what you are doing and doesn't really help when you are trying to lose weight! The Perch on the seafront in Lancing have started doing an order system for our lunches, today I had Leek & Potato Soup with Bread and Butter. I'm sure it would have tasted better if it had been hot when I got to it. I'm looking forward to seeing what my next three choices are for my next shift (whenever that may be).

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We got through two hundred and sixty vaccines today. Not bad I think considering we were only open for half of the day. Our normal day works like this:

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7:45am- Arrive for the first shift

8:00am- Doors open

8:10am- Booked Vaccinations Begin

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1:15pm- Arrive for the second shift

1:30pm- Staff switch over and first shift staff leave

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6:40pm- Last Booked Vaccinations

6.40pm- Last Minute Vaccinations for those that have been called

7:00pm- Doors Close and Everyone goes home

 

At least that's how things should work. It was discovered during the week that there wasn't enough vaccines for that to happen today and therefore the second shift was cancelled.

 

I will not be working again for a while, and I don't know when that 'while' will end so therefore I have decided that the next input into this diary I will look at what I have learnt from the experience and the people around me so far.

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What Have I Learnt So Far?

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The Vaccination Centre has already taught me so much, and its only been running for a couple of weeks.

Spreading myself into different areas of the centre has meant that I have been able to learn more than I would if I had stayed in just one position.

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I think the most important thing I have learnt is how to communicate with people. There is always a variety of characters at the centre, whether they are a member of staff, volunteer or member of the public. Sometimes the mood depends on the time of the day but quite often it doesn't. There are some people that are ok taking requests and can cope with ideas from others, but there are a few that want to do things their own way and don't even think about creative criticism. These people are hard to work with, but if I don't I wont learn how to deal with situations that they create.

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I have been learning how to think about people in a variety of roles. Other volunteers that work at the centre include: My Doctor, Nurses from my surgery, Admin Staff from my surgery, Local Councillors, my old Football coach, my old French teacher and friend's parents. There are quite a variety of people, many who I would normally see in a professional manner, but I am working with them instead, so how I talk to them at the centre is slightly different to how I would normally. Learning to split this has become very important as different places require different ways or communication.

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I have found that maybe talking to those whose characters can be quite difficult isn't really what I'm currently great at and something I need to approve on, but I am great at checking in with others to make sure they are ok. Walking around and making sure everything I running smoothly is something I enjoy and seems to come as second nature to me, but I need to work on just staying still and doing my job. Hopefully, by the time the vaccinations are done I will also be good at that.

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Wednesday 17th February

VACCINE ROLL OUT DAY 20

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Post: P4

Shift: 8:15am- 1:15pm

 

Today came with a load of new experiences. I started the day by signing for the vials, these have the vaccine in them and each has to be double signed to ensure they aren't just being used randomly. They have to be shaken afterwards to mix things together but I'm not sure for how long. One of the nurses put on music to keep a rhythm and it brightens up the hall a bit more, you get staff members singing along to the songs. I also had to do a flow test on another volunteer. I have had loads done but never have I actually organised one for someone else. I never really realised how much goes into it, but am fully aware at how painful it is. All this happened before I even took my position at the front door.

I have never been positioned at the door before and it was actually quite frightening. I had popped into the position every now and then when I was in the car park so that the person manning it could have a toilet break, but being there all shift is completely different.

With every person that comes through the door you have to ask them a set of questions:-

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• What time is your appointment?

• Do you have a fever?

• Do you have a consistent cough?

• Do you have a change to your sense of smell or taste?

• Have you been in contact with anyone that has symptoms or tested positive for COVID-19 in the last 10 days?

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Each of the questions are written on a sheet of paper so that you can read them to the person entering, but by the end of the shift you have it pretty much memorised.

You also need to sanitise their hands and ensure they have a face mask (if they can wear one). There are a few wheelchairs available to use if they are needed, and if so they need to be sanitised between uses. 

When at P4 you have a lot to sanitise:-

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• The toilet door plates

• The bench opposite

• Each of the wheelchairs

• The push plate to open the main door

• The door handles on the main door

• The table being used

• The top of the hand sanitiser

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Each are sanitised hourly, although some are sanitised whenever they need to be such as the main door handle (as the door stays open anyway).

You need to make sure that each person that comes through the door is ok. Lots of people are nervous, cannot walk without support, can not hear or cannot see well. It is up to you to radio to the main hall to get assistance for them. Some people like to think they can get through the circuit without assistance but inevitably do eventually ask for it in the end.

The Pictures blow show the area I was positioned in.

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Friday 19th February

VACCINE ROLL OUT DAY 22

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Post: P10

Shift: 8:15am- 1:15pm

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Today was another new position for me. I had been wanting to try and battle the kitchen since day one but never really got round to putting my name down for it. I was worried with my rubbish memory and trembling hands that I would make a terrible mess of everything. I couldn't have been more wrong (although a mess did occur by a member of staff). The only issue that really came was by forgetting to fill up the urn and whose cup was whose.

I soon created a way in order to combat whose cup was whose.

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T: Tea       C/ DC: Coffee/ De Caff       S/ NS: Sugar/ No Sugar        M/W: Milk/White     YBT: Young Builders Tea

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People were advised to take in their own mugs at the beginning of the centre opening and I'm not sure if that makes things easier or more complicated. Some people even bring in their own tea bags, despite a variety being available in the kitchen. At one point I was required to get more milk, this was a nice break from the kitchen and a nice chance to see how the people monitoring the car park were doing.

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Sanitising is also another big thing in the kitchen. I spent the day cleaning the surfaces, the taps, the door handles along with the handles to the fridges.

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We had a few deliveries from community members, these include fruit (which is a nice change), chocolate and cupcakes. As I've given up chocolate for lent, being surrounded by chocolate all day was definitely a test, but it was nice for everyone else to be tucking in (not in the kitchen). The last delivery of the day were the Dinners that are daily provided by The Perch- a business based on Lancing Seafront.

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Tuesday 23rd February

VACCINE ROLL OUT DAY 23

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Post: P5

Shift: 1:15pm- 6:15pm

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Today I was back in P5, a place a know well but still some new things to contend with. Since the last time I was positioned there the door in the foyer has become an entrance and exit. This meant that I had to ask the same questions that I needed to ask at P4. Once again I had some difficulties with the questions but started to remember towards the end of the shift. Cleaning included the foyer door handles, the banister rail, the radiators and the side in the entrance to the main hall.

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Last night someone put up that they were nervous about coming because they are deaf blind and in a wheelchair on Facebook. I offered to help, and therefore spent some time with them, walking them round and ensuring they were ok. It was nice to talk to them, get to know them and support them. I have since spoken to them and they are happy and without side affects. I hope we can continue to help the rest of the community feel more comfortable whilst getting theirs.

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MY OVERALL VIEWPOINT

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I am so glad that I got involved in volunteering for this project.

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I have been involved in a variety of roles, each with different challenges, whether that was the weather, communication or just cleaning. I feel like getting to know so many different people within Lancing and Sompting has given me more opportunities in my local area and made me more aware of what my village is like.

Before this I was scared to properly go out to work because of my Epilepsy, but to spend a whole shift in a kitchen has helped me to face that fear. I was ready to take on any challenge and do any task that was given to me. It is getting easier to talk to people and understand people's feelings. I am learning when to joke around and when not to. It is helping me challenge and find ways to help trigger my memory.

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I am looking forward to continuing, as each day I am learning more about myself and I can't wait to see what I will learn next!

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